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Terms and conditions

GENERAL

Thank you for visiting FASHION-FLAIR.COM online store (the ‘Online store’/ ‘Website’). Fashion Flair (‘Fashion Flair’/’we’) runs an online store at the internet address www.fashion-flair.com.

By accessing this Online store you agree and accept all the terms and conditions set out below (the ‘Terms’). If for some reason you do not agree to them Fashion Flair Limited kindly asks you not to use FASHION-FLAIR.COM online store.

Fashion Flair is a trading name of The Fashion Flair Limited, a company registered in Hong Kong under registration number 64862317. Our registered address is Unit C&D, 9/F, Neich Tower, 128 Gloucester Road, Wanchai, Hong Kong.

FASHION-FLAIR.COM (‘we’/‘our’/‘us’) provided only for your personal use for product information and the chance to buy clothing, accessories and all other items sold on the website.

 

ELIGIBILITY TO PURCHASE

In order to be able to buy products on the website you have to provide your personal details. All the information provided when you register such as name, e-mail address and other requested information has to be true and accurate. You have to be the holder of a credit/ debit card used in the payment process. Payment details provided by you have to be valid and correct.

If for some reason your personal information changes please let us know as soon as possible by contacting our customer care service at customercare@fashion-flair.com.

 

ORDERS

When you order a product from FASHION-FLAIR.COM you agree to purchase it for the price indicated, subject to these Terms.

If you decide to place an order, you will have to follow a series of instructions on the Website. You place your order for items from the Website by clicking on the Purchase Now button at the end of the online order process.

After placing an order, you will receive an email detailing your order. After you have already placed an order, no changes can be made. If you decide to place separate order, we might ship the orders together if you notify us of your decision to do so in advance.

Please be aware that Fashion Flair Limited has a right to cancel your order if your card is due to expire within 28 days of the day you have made a purchase, if we don’t receive approval from your bank. Fashion Flair Limited holds the right to reject any offer made from your side to buy certain product(s) at any time.

If you wish to receive any information regarding your order(s) please email us customercare@fashion-flair.com.

 

PRICE

FASHION-FLAIR.COM provides a possibility for our customers to purchase in two currencies from the Online store: RMB and EUR. Once you have placed an order your card will be charged in the currency you have chosen. If you wish to change the shipment country and the currency you may do so at any time.

Your credit/debit card will be charged the price that was shown to you at the checkout. Refunds will be also made based on the price you paid not the price in the currency concerned at the date of refund.

All our product prices are set at the beginning of each season using existing currency exchange rates. Although, we reserve a right to change the prices if the currency exchange rate changes before your order is accepted or we decide to markdown the item(s) you wish to purchase at any time during the selling period.

Final debited amounts may vary based on currency fluctuations and bank commissions. Please contact your bank to be fully aware of the accurate price conversion and any bank commissions if applied to the transaction.

We advise you to place orders from FASHION-FLAIR.com in advance to prevent any disappointment resulting from the delivery time as FASHION-FLAIR.com won’t be responsible for this.

 

PAYMENT

Your credit/debit card will be charged once the order is confirmed. We accept payments made with your PayPal and Alipay accounts. For further information, please visit the official web-site of Alipay: www.alipay.com and PayPal: www.paypal.com.

 

PROMOTION CODES

If you wish to purchase product(s) using a promotion code, you need to enter the promotion code in the specified field at checkout. Click on ‘add code’ in last step of the checkout. Each code is not transferable and has an expiry date.

 

YOUR PERSONAL RIGHTS

Any item(s) that you purchase through FASHION-FLAIR.COM will be of satisfactory quality and will fit the description written on the Online store. All the item(s) sold from our Online store are intended for your private use only. It is forbidden to use any merchandise bought from FASHION-FLAIR.COM for business use.

 

COMPLAINTS AND APPLICATION OF LAWS

If you have received unsatisfactory service from us please email us customercare@fashion-flair.com providing all relevant information including your personal and contact details, reason of your complaint. The laws of the People’s Republic of China will apply to the interpretation and settlement of all disputes arising out of this Agreement.

 

PRIVACY POLICY

All personal details given to us such as your name, email address, delivery address(s), payment details, your IP address, country from where the purchase has been made will remain confidential.

Payment details will be used only to process your order.

 

COOKIES

A Cookie is a small data file that is stored by your Web browser on your computer. When you use our Website you agree that we are allowed to place cookies on your computer device and access them when you enter our Website in the future. We use Cookies to analyse how you use the website, to store information you have already provided and to personalize your online experience. If for any reason you do not wish to enable cookies, you will still be able to use our Website in research purposes. Please pay attention that cookies cannot harm your computer device.

How can we help you?

Available 24 hours a day,
seven days a week
help@fashion-flair.com

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